Skills & Competencies for Enrollment & Billing Supervisor

Enrollment & Billing Supervisor job profile

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JOB SUMMARY for Enrollment & Billing Supervisor

Oversees staff responsible for enrollment and billing operations for an insurance company.

JOB RESPONSIBILITIES for Enrollment & Billing Supervisor

Ensures that information is processed accurately and appropriately. Provides guidance to junior staff on more complex enrollment or billing issues.

Enrollment & Billing Supervisor SALARY RANGE

BASE 50%
$74,268
TOTAL 50%
$78,134
Job Level
M00
Job Code
HC07000587
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Enrollment & Billing Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Enrollment & Billing Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 hard skills or competencies (industry competencies) for Enrollment & Billing Supervisor

1 Industry Competency – Insurance Industry
Proficiency Level -2
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Cites different types of insurance policies and describes the advantages and disadvantages of each.
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Level 2 Behaviors
(Light Experience)
Compiles insurance quotes based on customer information and rates for insurance policies.
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Level 3 Behaviors
(Moderate Experience)
Applies risk management techniques to minimize financial impacts in insurance services.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the development of insurance risk mitigation strategies to drive process improvements.
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Level 5 Behaviors
(Mastery)
Builds claim roadmaps and substantiation plans in compliance with insurance risk management practices.
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2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -2
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Cites examples of the legal principles of insurance applicable to multiple types of insurance products.
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Level 2 Behaviors
(Light Experience)
Assists in assessing regulatory risks to ensure insurance operations meet compliance and regulatory obligations.
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Level 3 Behaviors
(Moderate Experience)
Adopts legal and regulatory initiatives to assess possible risks and maintain insurance solvency.
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Level 4 Behaviors
(Extensive Experience)
Directs the regulation of insurance products to ensure insurance policy provisions comply with state laws.
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Level 5 Behaviors
(Mastery)
Builds policy and regulatory tools to monitor and assess compliance levels with insurance laws and regulations.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Enrollment & Billing Supervisor

1 Job Family Competencies – Document Management
Proficiency Level -2
Skill definition-Capturing, tracking, storing, and retrieving digital information to organize files, improve accuracy, and provide easy access to documents.
Level 1 Behaviors
(General Familiarity)
Lists commonly used software in document management for accurate record tracking and storage.
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Level 2 Behaviors
(Light Experience)
Supports the configuration of document management systems for a centralized repository.
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Level 3 Behaviors
(Moderate Experience)
Uses the document management system database to maximize document storage and review functions.
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Level 4 Behaviors
(Extensive Experience)
Recommends solutions to resolve document risks to prevent document losses and misfiling.
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Level 5 Behaviors
(Mastery)
Mentors relevant teams responsible for electronic and physical documents to drive efficiency in document management.
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2 Job Family Competencies – Billing
Proficiency Level -2
Skill definition-Sending invoices and requesting payments from customers to settle outstanding accounts from our business.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools and software in preparing the bill.
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Level 2 Behaviors
(Light Experience)
Supports the department by notifying superiors of problems associated with invoices.
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Level 3 Behaviors
(Moderate Experience)
Prepares resolutions to customers' billing concerns to ensure alignment with our company's billing process.
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Level 4 Behaviors
(Extensive Experience)
Validates accuracy of all billing documents generated to set realistic billing and reconciliation deadlines.
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Level 5 Behaviors
(Mastery)
Monitors the company's compliance with established government and regulatory bodies' billing requirements.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Enrollment & Billing Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
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Level 3 Behaviors
(Moderate Experience)
Researches new tools and techniques for SOP daily management.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex issues arising from SOP practices; develops preventative solutions accordingly.
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Level 5 Behaviors
(Mastery)
Monitors industry for SOP trends and best practices; makes recommendations about those that benefit our business.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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3 Enrollment & Billing Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Supervisor
Proficiency Level - 4
5 Competency for - Enrollment & Billing Supervisor
Proficiency Level - 5

Summary of Enrollment & Billing Supervisor skills and competencies

There are 7 hard skills for Enrollment & Billing Supervisor, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Operations, etc.
2 general skills for Enrollment & Billing Supervisor, Document Management, Billing.
9 soft skills for Enrollment & Billing Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enrollment & Billing Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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